1. How long does shipping take?
Domestic orders within the USA typically arrive in 7–10 business days, while international orders are delivered within 10–15 business days. Orders are usually processed within 1–3 business days before shipping.
2. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number. Tracking information may take up to 48 hours to become active.
3. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and returned with all original packaging and accessories.
4. How long does it take to receive a refund?
After your return has been inspected and approved, refunds are issued to your original payment method within 5–10 business days, depending on your payment provider.
5. Can I cancel or change my order?
Yes. Orders may be canceled or modified before they are processed for shipment. Once an order has been shipped, cancellations or changes are no longer possible.
6. Do you ship internationally?
Yes. Moon Cards ships to many countries worldwide. International orders are typically delivered within 10–15 business days.
7. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods available during checkout.
8. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery at ask@mooncards.shop with your order number and clear photos of the item and packaging. We'll work quickly to resolve the issue.
9. How do I contact customer support?
You can reach our customer support team by emailing ask@mooncards.shop. We typically respond within 24–48 business hours.
10. Is shopping on Moon Cards secure?
Yes. We use secure checkout technology and trusted payment providers to help protect your personal and payment information, ensuring a safe and secure shopping experience.