Refund policy

We want you to be completely satisfied with your purchase from Moon Cards. If you are not satisfied with your order, you may be eligible for a return or refund under the conditions below.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging.

For trading card products, sealed products must remain sealed and unopened to qualify for a return. Opened packs, boxes, booster packs, or other opened collectible card products are generally not eligible for return unless the item arrived damaged, defective, or incorrect.

Customers are responsible for contacting us before sending any item back. Unauthorized returns may not be accepted.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, offer a replacement or refund.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method. Please allow 2–7 business days for the refund to appear, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used trading card products

  • Opened booster packs or boxes

  • Items that have been damaged after delivery

  • Clearance or final-sale items, where applicable

  • Digital products, if applicable

Return Shipping

If the return is due to a change of mind or another reason not caused by Moon Cards, the customer is responsible for return shipping costs.

If the item was damaged, defective, incorrect, or otherwise received in error, Moon Cards may cover the applicable return shipping costs.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests, but orders that have already been processed or shipped may not be cancellable.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Moon Cards
Email: ask@mooncards.shop